SHINGO KATSUSHIMA
UX Designer, works on systems that translate enterprise complexity into human intuition, from Seattle.
Amazon Customer Service 2025
AI-driven Resolution Strategy
Conceptualizing an AI-driven resolution UX concept for Amazon's contact handling tool for 300K+ global associates
Amazon Customer Service 2025
Shipping and Delivery Customer Support
Associates juggled six legacy tools to resolve one shipping issue. I unified them into a single workflow.
Amazon Consumer Payments 2021
Credit Card Application Form
Associates juggled six legacy tools to resolve one shipping issue. I unified them into a single workflow.
Amazon Consumer Payments 2023
Mobile Payment Checkout
Associates juggled six legacy tools to resolve one shipping issue. I unified them into a singlworkflow.
About me
Shingo Katsushima is originally from Japan, now lives in Seattle.
I care how the process works and help to build a new process. When things broken, users are workaround. I can help to identify the pain points and give a solution with a rebuilding the process more easy and efficiant for users and business.